Privacy Policy
SIG Service Co., Ltd. (hereinafter referred to as “the company”) recognises that the protection of personal information and specific personal data constitutes both a critical responsibility and a core aspect of our corporate social duty. We are committed to upholding this responsibility by safeguarding individual rights and ensuring full compliance with all applicable laws, regulations, and governmental guidelines concerning the handling of personal information. This commitment is underpinned by our data protection principles and internal code of conduct, and reflects our ongoing dedication to acting with integrity and accountability in all aspects of our operations.
Moreover, to bring the following policies to life, we hereby affirm our commitment to developing and maintaining a personal information protection management system. We will remain vigilant to the latest developments in IT, shifts in social expectations, and changes in the business environment, and we will engage in company-wide efforts to continuously improve this system.
- 1.The Company will collect, use, and provide personal information appropriately and solely for legitimate business purposes, ensuring that such information is not handled beyond what is necessary to achieve the specified purposes. We will also implement measures to ensure compliance with these principles.
- 2.The Company will comply with all laws and regulations related to the handling of personal information, as well as government-established guidelines and other applicable standards.
- 3.The Company will establish and continuously improve regulations and systems designed to prevent risks such as leakage, loss, or damage of personal information through reasonable safety measures. In the event of any such incident, prompt corrective action will be taken.
- 4.The company will respond swiftly and sincerely to any complaints or inquiries regarding the handling of personal information.
- 5.The personal information protection management system will be regularly reviewed and continuously improved in a timely and appropriate manner, taking into account changes in the Company’s operating environment and prevailing circumstances.
SIG Service Co.
Date Established: December 1, 2022
Date of Last Revision: December 1, 2022
[Contact Information for Personal Information Protection Policy and Personal Information Complaints/Consultations]
Address: 2-7-1 Kanda-Sudacho, Chiyoda-ku, Tokyo 101-0041, Japan BIZCORE Kanda-Sudacho 2F/3F
SIG Service Co., Ltd. Personal Information Inquiry Desk
Emailservice@sig-service.co.jp
Phone Number03-6811-6180
Disclosure of the Purpose of Use of Personal Information
SIG Service Co., Ltd. (hereinafter referred to as "the Company") hereby announces, in accordance with Article 21, Paragraph 1 of the Personal Information Protection Act and JISQ15001:2017 Annex A.3.4.2.4, that personal information will be used solely for the purposes outlined below.
Purpose of Use of Personal Information
The Company will utilize the personal information it collects solely for the purposes outlined below.
1.Customer's Personal Information
The customer's personal information will be used for proxy purchasing of goods through cross-border e-commerce platforms, product shipping, related after-sales services, and notifications about new products or services.
The personal information of EC site operators and sellers will be used for various communications related to listing products on our platform, as well as for communications regarding product purchases.
2.Personal Information of Individuals Inquiring or Requesting Materials
The personal information of those inquiring about our overseas sales support services will be used to respond to their inquiries.
It will also be used to send requested materials and related information.
3.Personal Information of Our Shareholders
The personal information of our shareholders will be used for communication, the provision of various information, shareholder management, and related or supplementary tasks.
4.Personal Information of Job Applicants
The personal information of job applicants will be used for communication regarding recruitment and for the Company's hiring process.
5. Employee Information
Employee information will be utilized for personnel and labor management, business operations, welfare program, health management, and security purposes.
6.Personal Identification Numbers of Employees and Their Dependents
Employees’ personal identification numbers will be used for social insurance procedures, while dependents’ personal identification numbers will be applied for their respective social insurance processes.
Additionally, employees’ personal identification numbers will be used for tax-related purposes, such as year-end tax adjustments and verifying dependents’ eligibility.
Regarding the Notification of Retained Personal Data and Records of Disclosures to Third Parties
SIG Service Co., Ltd. (hereinafter referred to as “the Company”) provides the following information regarding requests for the disclosure of retained personal data. This includes notification of purposes of use, disclosure, correction, addition or deletion of data, suspension of use, deletion, cessation of provision to third parties, and requests for the disclosure of records related to third-party provision.
1.Company Name and Address
Name: SIG Service Co., Ltd.
Address: 2-7-1 Kanda Sudacho, Chiyoda-ku, Tokyo 101-0041, BIZCORE Kanda Sudacho 2F/3F2. Personal Information Protection Manager
Title: Personal Information Protection Officer, Planning & Marketing Department
Contact: Email: service@sig-service.co.jp
3.Purpose of Use of Retained Personal Data
The personal information of customers that we have directly obtained will be used for the following purposes:
a. Personal Information of Customers Directly Obtained by Us
The personal information of customers that we have directly received in writing will be used for the purpose of facilitating proxy purchasing of goods through cross-border e-commerce platforms, arranging product shipping, providing related after-sales services, and issuing notifications about new products or services.
The personal information of e-commerce site operators and sellers that we have directly received in writing will be utilized for various communications regarding the listing of products on our platform and for communications related to product purchases.
b. Personal Information of Individuals Making Inquiries or Requesting Materials
The personal information of individuals inquiring about our overseas sales support services will be used to respond to their inquiries.
It will also be used to send requested materials and related information.
c. Personal Information of Our Shareholders
The personal information of our shareholders will be utilised for communication purposes, the provision of various relevant information, shareholder management, and other related or supplementary tasks.
d. Personal Information of Job Applicants Directly Obtained by Us
The personal information of job applicants will be used for communication regarding recruitment and for managing the Company’s hiring process.
e. Employee Information
Employee information will be used for personnel and labor management, business operations, welfare program, health management, and security management.
f. Personal Identification Numbers of Employees and Their Dependents
Employees’ personal identification numbers will be used for social insurance procedures, while the personal identification numbers of their dependents will be utilized for the dependents’ respective social insurance processes.
Additionally, employees’ personal identification numbers will be used for tax-related purposes, including year-end tax adjustments and confirming the eligibility of dependents.
4.Contact for Complaints Regarding the Handling of Retained Personal Data
For any inquiries or complaints concerning the handling of retained personal data, please contact the following office:
[Contact Information for Personal Information Protection Policy and Personal Information Complaints/Consultations]
Address: 2-7-1 Kanda-Sudacho, Chiyoda-ku, Tokyo 101-0041, Japan BIZCORE Kanda-Sudacho 2F/3F
SIG Service Co., Ltd. Personal Information Inquiry DeskEmailservice@sig-service.co.jp
Phone Number03-6811-6180
5.Certified Personal Information Protection Organizations to Which We Belong
The Company is not affiliated with any certified personal information protection organisations.
6.Procedures for Disclosure Requests
If you wish to request the disclosure of your personal data, please contact the Personal Information Enquiry Office listed above.
We will provide detailed guidance on the necessary procedures and the required application documents.7.Measures Taken for the Safe Management of Retained Personal Data
We have established strict regulations governing the handling of personal and specific personal information. To ensure the secure management of retained personal data, we have implemented the following measures:
a. Organisational Security Management Measures
The Company has established policies regarding the handling of personal information, which are disseminated internally as our Personal Information Protection Policy and made publicly available on our website.
For each stage of the data lifecycle—acquisition, use, storage, provision, deletion, and disposal—we have outlined specific procedures, responsibilities, and assigned tasks. These are compiled into regulatory documents that are distributed across the organisation to ensure consistent understanding and compliance.
We conduct regular self-assessments to monitor the status of personal information handling, in addition to periodic internal audits carried out by other departments or external parties to provide an impartial review.
Access to personal information is restricted solely to authorised personnel within the organisation.
b. Human Security Management Measures
We provide regular training to employees on key considerations related to the handling of personal information to ensure compliance and awareness.
We require all employees to sign confidentiality agreements to further safeguard personal data.
c.Physical Security Management Measures and Technical Security Measures
To prevent unauthorised access to personal information by non-authorised employees or external individuals, we enforce restricted access to sensitive areas where such data is handled.
In these areas, access control measures are applied to employees, and restrictions are placed on the devices permitted.
Personal information is stored securely in locked cabinets and on servers with limited access rights.
To protect against unauthorised external access to our servers and systems, we have implemented firewalls and additional security protocols. Measures are also in place to protect against malicious software, such as computer viruses.
During the transfer of personal information, the following precautions are taken:
Physical media is transported using methods that ensure a delivery record or involve direct handover.
Electronic data transmission is safeguarded through leak prevention techniques, including encryption.